PRIVACY POLICY

Terravana Global (“Terravana”, “we”, “us” and “our”) is committed to protecting and respecting your privacy.

This Policy, together with our Website Terms, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this Policy and our Website Terms carefully. By accessing www.terravanagroup.com you confirm to have understood and agreed to them.

INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you:

  • visit the Website, and other sites accessible from the Website;
  • contact us, e.g. in writing or calling customer services.

We may supplement the information we collect about you with information we receive from other sources e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you.

USING YOUR INFORMATION

Collecting your personal information helps us to better understand what you need from us. We use your information to:

  • manage and improve the Website;
  • understand your use of the Website to develop and improve the Website and services;

COOKIES

What is a cookie

Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Performance Cookies

  • These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
  • These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

DISCLOSING YOUR INFORMATION

We will never disclose your information to anyone outside Terravana Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

If we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

OTHER WEBSITES

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

CHANGES TO OUR POLICY

This policy replaces all previous versions and is correct as of 1st December 2016. We reserve the right to change the policy at any time.

CONTACTING US

If you have any queries, please contact us through our contact form.